Ordering Your Tier Cake: We recommend placing Tier Cake Orders approximately 6-8 weeks prior to your event date.
Is an Appointment Required to Place an Order? Yes, all Tier Cake Orders are placed by Phone Appointment only. We are currently not hosting in-person appointments and do not accept walk-in orders. Please contact us via bakery phone at 310-530-0050 to schedule an appointment.
What is discussed during a phone appointment? During a Phone Appointment, guests will discuss flavor options, tier cake sizes, pricing and decoration details with a coordinator. Guests may place orders at this time.
Payment Method: At the time of placing your order Full Payment is required to secure the event date, order and delivery service.
Cancellation Policy: Cancellation requests must be received at least 2 weeks prior to the event date to receive a full refund. If the cancellation is less than 2 weeks prior to the event date, 25% of the order's total is non-refundable.
Delivery or Pick-Up: Ask your King's Hawaiian wedding coordinator for the best option for your order.
Can Tier Cake orders be Delivered? Delivery services are available for Tier Cake Orders to locations within our delivery range. Tier cakes can be delivered between 9am-4pm and require a one-hour delivery time frame (ex. 1-2pm). All delivery requests and time frames are subject to availability.
Can Tier Cake orders be Picked Up? Yes, Tier Cakes Orders can be picked up from our bakery in Torrance as early as 9am on the day of the event.
Design & Decoration: We have lots of sample designs to browse through on Wedding Wire. You may also submit your own design ideas and we can discuss possibilities with our decorators. However, all designs are subject to decorator approval.
Can our Tier Cakes be Decorated with Fondant?
No, our cakes are too light and fluffy to withstand the weight of fondant. Instead, we use non-dairy whip cream as the outside frosting for all tier cakes.
Can Non-Dairy Whip Cream be Tinted? Yes, our non-dairy whip cream can be tinted to match the decor of the event. We recommend lighter colors as they blend well into our non-dairy whip cream.
Can Guests Provide King's Hawaiian with their own Flowers? Due to current guidelines, we are currently not accepting flowers that are provided by guests. Please ask a King's Hawaiian coordinator for Fresh Flower and Gum Paste (sugar flower) decoration options.